Terms & Conditions
This service contract governs the hardware services and technical support provided to you by Apple under the above-mentioned plans (each referred to herein as the “Plan”) for the Apple-branded product and the Apple-branded accessories contained in its original packaging (“Covered Equipment”) listed on your proof of coverage document (“Plan Confirmation”). For the purposes of this Plan, Apple will mean the entity or the successor in title to the entity listed in Section 12 below.
Coverage begins when you purchase the Plan and ends on the date specified in your Plan Confirmation (“Coverage Period”). To obtain your Plan Confirmation, register your Covered Equipment and your Plan’s registration number (“Plan Agreement Number”) with Apple. If auto-registration is available, you may receive a separate Plan Confirmation. If auto-registration is available and you do not receive a separate Plan Confirmation, your original sales receipt will be your Plan Confirmation. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. The price of the Plan is contained in the original sales receipt as provided by Apple or another seller from whom you’ve purchased your Plan (a “Reseller”). The hardware service and technical support coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty and complimentary technical support.
3.1 Hardware Service
If during the Coverage Period, you submit a valid claim by notifying Apple that (a) a defect in materials and workmanship has arisen in the Covered Equipment, or (b) the capacity of a covered battery to hold an electrical charge is less than eighty percent (80%) of its original specifications, Apple will either (i) repair the defect at no charge, using new or previously used Apple genuine parts that have been tested and pass Apple functional requirements, or (ii) exchange the Covered Equipment with a replacement product that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements. All replacement products provided under this Plan will at a minimum have the same or substantially similar features (e.g., a different model with the same features, or the same model in a different color) as the original product. If Apple exchanges the Covered Equipment, the original product becomes Apple’s property and the replacement product is your property with coverage for the remaining period of the Plan. Apple may use Covered Equipment or replacement parts for service that are sourced from a country that is different from the country from which the Covered Equipment or original parts were sourced.
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