Mi MCP

1. The Plan

This Servify’s Accidental & Liquid damage plan governs the registration and support process for any kind of accidental and/or liquid damage to Xiaomi Products sold by authorised sales channels of Xiaomi in India in its original packaging. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.

2. Plan Term & Eligibility

Coverage begins when the Customer purchase the Plan for his Product (“Device”) and ends on completion of one (1) year from the date of purchase of the Plan (“Plan Term”). This Plan is eligible only for new mobiles purchased at the point of sales.

3. Plan features

3.1.    The Plan covers entire repair cost of the device up to the value of sum insured.

3.2.    Customer can avail 1 claim in a year

3.3.    The Plan is linked to the IMEI of the device only and independent of the customer ownership.

3.4.    Minimal documentation requirement from customer during claim process

3.5.    Repairs need to be carried out through Xiaomi Authorised Service centres only

3.6.    Customer claims need to be approved within 2 working hours

3.7.    Deductible of INR 350/-+ GST to be paid by customer to Xiaomi ASC directly for all types of losses

3.8.    Customer can cancel the policy maximum within 7 working days from the date of purchase

4. Coverage Details
   
   

4.1.    This plan provides coverage against any kind of repair due to accidental & liquid damage

4.2.    The accidental & liquid damage coverage is valid up-to 1 claim up to the value of sum insured during the plan term irrespective of nature and cause of the damage.

4.3.    BER is the cost of repair equal to or more than 80% of Sum Insured or Invoice Value whichever is lower. In case of Total loss/BER or if the device is beyond repair due to spare parts unavailability, device model being phased out in the market or other reasons, Servify at their discretion may choose to provide customer with a Replacement device (Refurbished) of same model or similar model on case-to-case basis OR may pay the customer the depreciated amount.

4.4.    No cooling period applicable and claim will be applicable from the date of purchase.

5. Benefits Value

Maximum Benefits Value is equivalent to cost of the device invoice value, during the Plan Period. Any other repairs during the Plan Term or all subsequent repair requests shall be considered as paid repairs only, and the Customer is liable to make payments for such repair requests if undertaken through Xiaomi ASC’s.

Depreciation Chart: Applicable only for Total loss/BER cases for ADLD Plans

6. Scope of Service under the Plan

Provided the registered device is handed over to Xiaomi Authorised Service Centres in its entirety during the claim request process and have purchased the registered mobile from official sales channels of Xiaomi in India, the following conditions would be considered under the Plan:

Inclusions:

•        Any kind of accidental damage
•        Device not functioning issues due to liquid damage due to accidental events on the device
•       Device with IMEI number that has been altered due to DoA replacement process or repair carried out by Xiaomi service centres subject to intimation of such IMEI number by Xiaomi within 24 hours.

Exclusions

• Plans purchased on Device which was not under the manufacturer’s warranty at the time of Plan purchase
•        Any type of unauthorised repair carried out
•        Loss arising after the Plan term is expired
•        Damage covered by supplier, dealer or manufacturer’s limited warranty
•        Consequential loss or any kind of wear and tear damages like scratches, dents and broken plastic on ports
•        If the said Accidental & Damage plan Repair Request has already been availed once during the term of the Plan.
•       Subsequent claim after satisfaction of claim related to replacement or BER or Total Loss claim as membership ceases post such first claim is processed.
  
  

7. Worldwide cover

The Registered device is covered for damages occurring anywhere in the world. However, the fulfilment of the claim (repairs), will be done only in India as per the process mentioned.

8. Servify’s Accidental & Liquid Damage Plan Standard Claim and Fulfilment Process

In the event of damage to the smartphones, Servify need to follow the below process:

8.1.    Customer should be able to register their claim request to Digitthrough their mobile app or Consumer Portal or Call Centre whichever convenient to customer. Customer should not be forced to download only specific channel to register their claim request

8.2.Received claim request should be processed during the same call or maximum within 1 hour. Digitshould communicate the claim request status as either approved or rejected by SMS & email within 2 working hours.

8.3.   Digit should raise the appointment token on behalf of the customer in the appointment link shared by Xiaomi within above 2 working hours.

8.4.   Digit should follow up and remind the customer in case of any delay in visit to service centre till the complaint get registered at Xiaomi ASC

8.5.    If the device declared as BER (repair cost above 80% of handset invoice cost) by Xiaomi ASC and marked as RWR (Return Without Repair) or Cancelled, then Digit need to settle the customer as per BER norms

8.6.  Digit need to settle Xiaomi ASP’s towards the repair cost incurred during claim process towards the customers diverted by Digit to their ASC’s.

8.7.  Above timeline is dependent on receipt of proper and complete documents by Servify, in case of any issue or discrepancy in documents above timeline shall not apply.

9. Support Contact Details:
   
   

9.1.    Customer Service Number: 1800-103-4448 (Toll Free), all days, 9am to 9pm

9.2.    Customer Service Email ID: mobile.claims@godigit.com/hello@godigit.com 

9.3.    Website URL : www.godigit.com