Servify Secure – 1 Year Extended Warranty Plan for Smartphones

If the repair or replacement charges are more than the Benefits Value, the Customer will receive the Benefits Value as the complete settlement under this plan. If the Benefits Value is received by Customer as settlement, the original Device, accessories and the box should be submitted to Servify.

In case the accessories along with the original box are not received by Servify, there will be a deduction of for iPhones andfor Android Phones from the final settlement amount.

Please note, the total amount of benefits paid or payable under this Plan shall not exceed the original invoice value paid by the Customer for the Registered Device under this Plan

1. Inclusions
   Any mechanical or, electrical breakdown/defects to the registered device to the extent provided by the Manufacturer’s Warranty including the cost of parts and labour for the products manufactured in India or is legally imported in India and sold through official sales channels of manufacturer and supported by an invoice and Manufacturer’s Warranty/Guarantee.
2. Exclusions
   
   1. Plan purchased beyond 365 days of the purchase of the Registered Device and not been activated as per the terms
   2. Plan purchased and activated on a defective Device
   3. Costs implicitly or explicitly covered by any manufacturer’s, supplier’s or repairer’s guarantee or warranty
   4. Non-operating and cosmetic defect to the Registered Device such as defect to paintwork, product finish, dents or scratches
   5. Any accidental or liquid or physical damages to the Registered Device
   6. Accessories or consumable item used in or with the Registered Device unless covered under a separable warranty policy
   7. Normal wear and tear of items not integral to the functioning of the Registered Device
   8. Benefits under the Plan will not under any circumstances, extend to any loss or injury to a person or loss or defect to property or any incidental, contingent, special or any direct or indirect loss and consequential defects including but not limiting to losses incurred due to any delay in rendering service related to this Plan and loss of use during the period that the Registered Device is at an authorized service centre and/or while awaiting parts
   9. Defect caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious defect, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion
   10. Defect resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current
   11. Reception or transmission problems resulting from external causes
   12. Problems or defects not covered under the original Manufacturers’ Warranty/Guarantee
   13. Batteries, internal or external to the Registered Device
   14. Breakdowns caused by computer virus or realignments to the Registered Device
   15. Recalls or modifications to the Registered Device
   16. Failure to follow the manufacturer’s instructions or the instructions from Servify during the term of the Plan
   17. Costs arising from incorrect installation, modification or maintenance, or being unable to use the Registered Device
   18. Costs if no fault is found with the Registered Device
   19. Defect/failure caused before or during the delivery of Registered Device from the reseller
   20. Use of batteries, charger and/or accessories not approved by the manufacturer, incorrect electrical leads or connection
   21. The cost of repairing, restoring or reconfiguring software
   22. Any consequential or incidental defects arising from the use or loss of use of the Registered Device
   23. If the Registered Device is sold by original buyer to other party
   24. If the Registered Device is moved out of India, or used outside of India, it will not be covered under this Plan
   25. The Registered Device is not used in accordance with the manufacturer’s guidelines for usage of the Registered Device including but not limited to regular maintenance and up keep of the Registered Device
   26. Damaged device where the IMEI cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.

1. The Customer or User is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or the Plan is purchased for the Registered Device after 365 calendar days from the date of purchase of the Registered Device
2. Due to the inability of the Customer to submit any of the repair request processing and Device purchase documents required by Servify or its partners for processing the eligible repair request

1. Repair Request amount has exhausted the Benefits Value of the Registered Device
2. In any action, suit or other proceeding where Servify or its underwriting partner(s), alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, defect or liability is not covered by this Plan, the burden of proving that such loss, destruction, defect or liability is covered shall be upon the Customer