Servify Protect powered by AppleCare Services – 2 Year Plan

1. Hardware Service

   If during the Coverage Period, you submit a valid claim by notifying Apple that 


    

   1. a defect in materials and workmanship has arisen in the Covered Equipment or,
   2. the capacity of the covered iPhone battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specifications, Apple will either (a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability, and is at least functionally equivalent to the original product. If Apple exchanges the Covered Equipment, the original product becomes Apple’s property and the replacement product is your property, with coverage for the remaining period of the Plan.
2. Services for Accidental Damage from Handling (“ADH Service”)
   If during the Coverage Period you submit a valid claim by notifying Apple that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact) (“ADH”), Apple will, subject to your payment of the service fee described below, either 


    

   1. 1. repair the defect using new or refurbished parts that are equivalent to new in performance and reliability, or
      2. exchange the Covered Device with a replacement product that is new or equivalent to new in performance and reliability. Each time you receive services for ADH is a “Service Event”. Exclusions apply as described below. Further, services for ADH expire and all of Apple’s obligations to you under this section are fulfilled in their entirety once Apple has provided to you, as described below:
         1. One (1) Service Event within the first twelve (12) month period from your Plan Purchase Date as specified on the Plan Confirmation.
         2. One (1) Service Event from beginning of the thirteenth (13th) month from your Plan Purchase Date up to end of the Coverage Period, based on your Plan’s original purchase date as specified on the Plan Confirmation.

   The following service fees apply to each Service Event for your Covered Device:

   Service Event Type	Service Fee Per Service Event
   Screen-Only Damage	INR 2499
   All Other Damage (Except Screen Damage)	INR 8499

   *Fees include applicable taxes payable by you

   Under a Screen-Only Damage, the Covered Device must have no additional damage beyond the screen, including, but not limited to, a bent or dented enclosure, that would prevent Apple from replacing the screen on the Covered Device. Covered Devices with additional damage will be charged as iPhone All Other Damage Service Event.

3. Technical Support
   During the Coverage Period, Apple will provide you with access to telephone and web-based technical support for Covered Equipment (“Technical Support”). Your Technical Support starts on the Plan Purchase Date. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (excluding data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required or ADH coverage may be applicable. Apple will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term “Major Release” means a significant version of software that is commercially released by Apple in a release number format such as ”1.0” or “2.0” and which is not in beta or pre-release form.

    

   Apple Technical Support is limited to the following:

   1. the Covered Equipment,
   2. the Apple-branded Operating System (“OS”) and Apple- or Beats-branded software applications that are pre-installed on or designed to operate with the Covered Equipment (“Consumer Software”), and
   3. connectivity issues between the Covered Equipment and a laptop or desktop computer, or other compatible wireless device that meets the Covered Equipment’s connectivity specifications and runs an operating system supported by the Covered Equipment. Exclusions apply as described below.

1. Hardware Services and ADH Services
   Apple may restrict Hardware Service and ADH Services to the country where the Covered Equipment was originally purchased. 
   Apple will not provide Hardware Services or ADH Services in the following circumstances:

    

   1. to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;
   2. to conduct preventative maintenance;
   3. to replace Covered Equipment that is lost or stolen;
   4. to repair damage caused by reckless, abusive, wilful or intentional conduct, or any use of the Covered Equipment in a manner not normal or intended by Apple;
   5. services to install, remove or dispose of the Covered Equipment or the equipment provided to you while the Covered Equipment is being serviced;
   6. to repair damage caused by a product that is not Covered Equipment;
   7. to repair any damage to Covered Equipment (regardless of the cause) if the Covered Equipment has been opened, serviced, modified, or altered by anyone other than Apple or an authorized representative of Apple;
   8. to repair pre-existing conditions of the Covered Equipment if you purchased the Plan after you purchased the Covered Equipment;
   9. to repair any damage to Covered Equipment with a serial number that has been altered, defaced or removed; or
   10. to repair damages caused by fire, earthquake or other external causes.

   Installation of third-party parts may affect your coverage. As a condition of receiving Hardware or ADH Services, all Covered Equipment must be returned to Apple in its entirety including all original parts or Apple-authorized replacement components. The restriction does not prejudice your consumer law rights.

2. Technical Support
   Apple will not provide Technical Support in the following circumstances:

    

   1. For use of the OS and Consumer Software as server-based applications;
   2. For issues that could be resolved by upgrading software to the then-current version;
   3. For third-party products or their effects on or interactions with the Covered Equipment;
   4. For your use of a computer or OS that is not related to Consumer Software or to connectivity issues with the Covered Equipment;
   5. For software other than the Consumer Software;
   6. For any Consumer Software designated as “beta”, “pre-release”, or “preview”, or similar designation; or
   7. For damage to, or loss of, any software or data that was residing or recorded on the Covered Equipment (Please Note: the Plan does not cover the recovery or reinstallation of software programs and user data).

1. Carry-in service

   Carry-in service is available for most Covered Equipment. Return the Covered Equipment to an Apple-owned retail store location or an Apple Authorised Service Provider (“AASP”) offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to an AASP location to be repaired. Once you are notified that service is complete, you will promptly retrieve the Covered Equipment.
2. Mail-in service
   Direct mail-in service is available for most Covered Equipment. If Apple determines that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid way bills (and if you no longer have the original packaging, packaging material) and you will ship the Covered Equipment to an Apple Repair Service (“ARS”) location in accordance with Apple’s instructions. Once service is complete, the ARS location will return the Covered Equipment to you. Apple will pay for shipping to and from your location if all instructions are followed.
3. Express replacement or do-it-yourself (“DIY”) parts service
   Express replacement is available for certain Covered Equipment products, and DIY parts service is available for many Covered Equipment parts or accessories, allowing you to service your own product. If express replacement or DIY parts service is available in the circumstances, the following process will apply.

    

   1. Service where Apple requires return of the replaced product or part. Apple may require a credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs. If you are unable to provide credit card authorization, service may not be available to you and Apple will offer alternative arrangements for service. Apple will ship a replacement product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced product or part. If you follow the instructions, Apple will cancel the credit card authorization, so you will not be charged for the product or part and shipping to and from your location. If you fail to return the replaced product or part as instructed or return a replaced product or part that is ineligible for service, Apple will charge the credit card for the authorized amount.
   2. Service where Apple does not require return of the replaced product or part. Apple will ship you free of charge a replacement product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced product or part.
   3. Apple is not responsible for any labour costs you incur relating to express replacement or DIY parts service. Should you require further assistance, contact Apple at the telephone number listed below.
4. Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Covered Equipment cannot be serviced in the country it is in. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T., G.S.T. and other associated taxes and charges. For international service, Apple may repair or exchange defective products and parts with comparable products and parts that comply with local standards.

1. provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase, if request;
2. Provide information about the symptoms and causes of the issues with the Covered Equipment;
3. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue,
4. Follow instructions Apple gives you, including but not limited to refraining from sending Apple products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions;
5. Update software to currently published releases prior to seeking service; and
6. Make sure to backup software and data residing on the Covered Equipment. DURING APP FOR IPHONE SERVICE, APPLE WILL DELETE THE CONTENTS OF THE IPHONE AND REFORMAT THE STORAGE MEDIA. Apple will return your iPhone or provide a replacement iPhone as the iPhone was originally configured, subject to applicable updates. Apple may install iOS updates as part of hardware service that will prevent the iPhone from reverting to an earlier version of the iOS. Third party applications installed on the iPhone may not be compatible or work with the iPhone as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.

1. IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA,
2. IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR
3. THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

1. Your Cancellation Rights
   Regardless of your method of purchase, you may cancel this Plan within 30 days of Plan Purchase Date for any reason only if an ADH Service has not been claimed. If you have purchased your Plan from any seller other than Apple directly (a “Reseller”), you must contact the Reseller to cancel your Plan.

    

   Unless local law provides otherwise, if you cancel within thirty (30) days from Plan Purchase Date, you will receive a pro rata refund of the original purchase price, based on the percentage of unexpired Coverage Period from the Plan Purchase Date. Unless applicable local law provides otherwise, Apple may cancel this Plan for fraud or material misrepresentation.

2. Apple’s Cancellation Rights
   Unless applicable local law provides otherwise, Apple may cancel this Plan for fraud or material misrepresentation, or if service parts for the Covered Equipment are not available, upon thirty (30) days’ prior written notice. If local law permits and Apple cancels this Plan for the unavailability of service parts, you will receive a pro-rata refund for the Plan’s unexpired Term.
3. Effect of Cancellation
   Upon the effective date of early cancellation, Apple’s future obligations under this Plan to you are fully extinguished.

1. With Transfer of Covered Equipment to a new owner. Subject to the restrictions set forth below, you may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that:
   1. the transfer includes the original Proof of Purchase, the Plan’s Confirmation and all of the Plan’s packaging material, including printed materials and these Terms and Conditions;
   2. you notify Apple of the transfer by sending, where available, notice of transfer to the location appropriate for your India as listed in section 11 below, and 
 

   3. the party receiving the Plan accepts the Terms and Conditions of the Plan. When notifying Apple of the transfer of the Plan, you must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, and the name, address, telephone number and email address of the new owner.
2. This Plan cannot be transferred from Original Covered Equipment to any other Covered Equipment

1. Apple may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
2. Apple is not responsible for any failures or delays in performing under the Plan that are due to events outside Apple’s reasonable control.
3. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan.
4. This Plan is offered only in India. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law.
5. In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring the quality of Apple’s response, record part or all of the calls between you and Apple.
6. You agree that any information or data disclosed to Apple under this Plan is not confidential or proprietary to you. Furthermore, you agree that Apple may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Apple Customer Privacy Policy.
7. Apple has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Apple regarding the processing of data, and Apple will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Apple at the telephone numbers listed in the Guide.
8. Apple will protect your information in accordance with Apple Customer Privacy Policy available at URL www.apple.com/legal/privacy. If you wish to have access to the information that Apple holds concerning you or if you want to make changes, access URL www.apple.com/contact/myinfo to update your personal contact preferences or you may contact Apple at URL www.apple.com/privacy/contact.
9. The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Apple’s entire understanding with respect to the Plan.
10. The terms mentioned herein shall be the only basis for providing services under the Plan.
11. There is no informal dispute settlement process available under this Plan.
12. The governing law of this Plan will be India.
13. Renewal is not offered on this Plan. If Apple does offer renewal, Apple will determine the price and terms.
14. There is no informal dispute settlement process available under this Plan.
15. As used in this Plan, “Apple” Apple India Private Ltd at 19th Floor, Concorde Tower C, UB City No. 24, Vittal Mallya Road, Bangalore 560001, India
16. As used in this Plan, “Servify” is Service Lee Technologies Pvt. Ltd., an Indian company with its registered office at 1022, Building No. 10, Solitaire Corporate Park, Andheri East, Mumbai 400093, India.

1. Local and national telephone rates apply.
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.