This Accidental and Liquid Damage Protection Plan offered by Servify (Service Lee Technologies Pvt. Ltd.) governs the support process for damages, as mentioned herein to select brand new Windows Laptops sold by official channels in India.
This plan is not valid for any device that is either refurbished or purchased by a customer post a return from the first customer, even in unboxed condition.
Benefit(s) under the Plan begins when your new Laptop “Registered Device” is activated and will end on completion of one (01) year from the date of activation of the Plan (“Plan Term”).
3.1. This Plan can be purchased along with the Device.
3.2. The terms of this Plan, the original sales receipt of your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, the indemnification you provide about the working condition of the Registered Device before the purchase of the Plan and the Plan Confirmation are each part of yourPlan.
3.3. The benefits under the accidental and liquid damage protection Plan are additional to the benefits provided by the manufacturer under Manufacturer’sWarranty.
4.1.“Registered”Device
The Device that is successfully registered under the Plan within the stipulated time period as defined in clause 3.1 above is termed as “Registered Device.”
The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.
If the repair cost of the Registered Device is more than the Benefits Value of the Registered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In the event of BER, customer opting for reimbursement, the applicable depreciated amount less the processing fee (as applicable) will be returned to the customer as settlement subject to beneficiary returning the original device along with its original accessories and original box to Servify. In case the accessories along with the original box are not received by Servify, there will be a deduction of Rs. 1000/- for Laptops from the final settlement amount.
Provided the Registered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan, the following conditions would be considered under thePlan:
4.3.1.1.Suffers accidental physical damage and/or such damage that impairs the normal usage of the Registered Device
4.3.1.2.Fails to work because accidentally fluid has entered its internal circuitry, touch panel, sub-board, resulting into stoppage of the Registered Device
4.4.2.1.Any damages to the Registered Device prior to the Planactivation
4.4.2.2.Theft or loss of theRegistered Device
4.4.2.3.Any damage to the RegisteredDevice:
4.4.2.3.1.due to intentional act or willfulneglect
4.4.2.3.2.under mysterious circumstances including lost orstolen
4.4.2.3.3.due to serial number that has been altered, defaced, or removed, or has been modified to alter its functionality or capability without the written permission ofthe brand.
4.4.2.3.4.due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
4.4.2.4.Damage caused by:
4.4.2.4.1.a product/accessory that is not the RegisteredDevice
4.4.2.4.2.operating the Registered Device outside the permitted or intended uses described bymanufacturer.
4.4.2.4.3.service (including upgrades and expansions) performed by anyone who is not an Authorized Service Centre(“ASC”)
4.4.2.4.4.Third-party products or their effects on or interactions with the Registered Device or thesoftware
4.4.2.5.Damages to the device due to terrorist attack, war, fire, lightning, earthquake, floods, or an act of God
4.4.2.6.Damaged device where the serial number cannot be identified.
4.4.2.7.Damage caused due to electricity surge or an electromagnetic pulse (EMP)
4.4.2.8.Cost of any missing parts or unidentifiable damage parts
4.4.2.9.Consequential loss of any kind or description including wear & tear, manufacturingdefects
4.4.2.10.Cosmetic damage to the Registered Device including but not limited to scratches, dents, and broken plastic onports.
4.4.2.11.Loss or damage covered by supplier, dealer, or Manufacturer’s Warranty
4.4.2.12.Any issue related to battery of the Registered Device is not covered under this plan.
4.4.2.13.Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software, batteries, internal or external to the Device and add-on options incorporated in a Device for which the Service Contract was purchased.
4.4.2.14.Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Reception or transmission problems resulting from external causes.
Servify shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:
5.1.Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the Manufacturer’sWarranty
5.2.Penalties for delay or detention or in connection with guarantees of performance or efficiency
5.3.Servify shall not be liableif:
5.3.1.the user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
5.3.2.Due to the inability of the Customer to submit either of the processing documents/information or supporting documents/information required for processing therequest within 07 days of information being requested by Servify.
5.3.3.The Customer is unable to submit the Registered Device for repair at the Authorized Service Centre within 07 (seven) days from the scheduled date of the repair request or before the expiry of plan whichever is earlier.
5.4.In any action, suit, or other proceeding where the Servify or underwriting Servify(s) alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction or damage is not included under this Plan, the burden of proving that such loss, destruction, or damage is included, shall be upon the Customer only.
Instant activation: You do not need to activate the Plan. Your Device would automatically cover under the Plan, on purchase of Plan for the Plan Term as defined in clause 2.
In the event of damage to the Registered Device, you (Customer) are required to:
7.1.Immediately (not later than 07 days from the time of the defect) inform Servify through the Consumer Web Portal, Call Centre
7.2.You need to share the Serial no. detail of the Registered Device before raising the request, failing which you will not be eligible to receive any benefits of the Enterprise Care and no claims shall be entertained against Servify in this regard.
7.3.Answer a few questions on the incident. The process is completely paperless, so, no documents will berequired.
7.4.Please note, you will not handover the Registered Device for repairs at any Authorized Service Centre (ASC) until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Registered Device is handed over to ASC by you before the approval from Servify; any liabilities arising out of such requests before the in-principal approval of the Damage Repair Service Request from Servify will be solely handled by you (Customer) at your (Customer’s) ownexpense.
8.1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Registered Device, for serviceable locations, for the rest you may visit the nearest Authorized Service Centre as indicated in the Consumer Web Portal once the approval is provided. You are required to wait until Servify confirms in writing via an e-mail or on a voice call on your registered mobile number or provides an update on the Consumer Web Portal about the status of the next steps expected. Service will be performed at the Authorized Service Centre(s) after verification of the entitlement and validity of the Plan. Once you are notified & that the service is complete, you will promptly be notified via the Consumer Web Portal. The repaired Device will be delivered to the address of initial pickup after completion of repair if PUDO service isavailed.
8.2. Servify reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you livein.
To receive service or support under the Plan, you agree to comply with the following:
9.1.To keep the Serial no. details of your Registered Device secure and provide the same at the time of raising any claim. If you fail to provide the Serial no. details as and when asked by Servify, your claim shall not be processed and under no circumstances shall Servify be liable for the claim rejection.
9.2.Provide a copy of your Registered Device’s original proof of purchase at the time of raising arequest.
9.3.Provide information about the reasons and causes of the damage to the Registered Device
9.4.Provide identity proof if requested by Servify (at the time of raising a ‘Damage Repair Request’) to verify the User of the Device, on which Plan isactivated.
9.5.Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid thedamage further.
9.6.Follow instructions Servify gives you, including but not limited to refraining from sending Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per thePlan.
9.7.Make sure to backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF DAMAGE REPAIR SERVICE, SERVIFY OR THE ASC MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASC may return yourRegisteredDeviceaftertheserviceeventsubjecttoapplicableupdates.Servify or the ASC may install latest software updates as part of hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data, andpasswords.
There is no cancellation or refund available under the Plan.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE REGISTERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THESERVICE
12.1.The transfer of Plan from one Registered Device to another device is not allowed.
12.2.If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replaced Device (“Replaced Device”) will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the PlanTerm.
12.3.It is the responsibility of the Customer to share the Replaced Device Serial no. and the replacement invoice issued by theASC.
13.1.Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doingso
13.2.Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonablecontrol
13.3.You are not required to perform preventative maintenance on the Registered Device to receive service under thePlan.
13.4.The Device is covered for damages occurring anywhere in the world. However, the repair will be done only in India as per the processmentioned in clause 9
13.5.This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited bylaw
13.6.In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all the calls between you andthem.
13.7.Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such assupport@servify.tech
13.8.You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, detailsofwhichareavailableonitswebsiteunderhttps://servify.in/privacy/
13.9.The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to thePlan.
13.10.Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price andterms at their discretion.
13.11.There is no informal dispute settlement process available under thisPlan.
13.12.In the event any section or portion of a section of these terms and conditions are deemed invalid, void, or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect.
13.13.These terms and conditions shall be governed by and construed under the laws of India.
13.14.These terms and conditions do not affect your statutory rights as aconsumer.
13.15.Servify reserves the right, at its discretion, to change or modify, the terms of this Plan
14.1.Servify Support Email ID:support@servify.tech
14.2.Servify Toll-Free Number: 1800 123 333 888 (Toll Free), All days, 9am to 9pm
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