This Extended Warranty Plan offered by Servify (Service Lee Technologies Pvt. Ltd.) governs the support process for damages, as mentioned herein to select brand new Windows Laptops sold by official channels in India.
This plan is not valid for any device that is either refurbished or purchased by a customer post a return from the first customer, even in unboxed condition.
Benefit(s) under the Plan begins from the next day after the expiry of the Manufacturer’s warranty (“Plan Start Date”) on the Device and ends on completion of two (02) year from the Plan Start date (“Plan Term”):
3.1.This Plan can only be purchased along with the Device.
3.2.The terms of this Plan, the original sales receipt for your Plan, the proof of your identity, the indemnification you provide about the working condition of the Device before the purchase of the Plan and the Plan Confirmation are each part of yourPlan
3.3.Benefits under the extended warranty plan is an extension of the benefits provided by the Manufacturer’sWarranty
3.4.Unlimited number of repair requests up-to the available Benefits Value (as defined in Point 4.3) is allowed during the term of the Plan. All subsequent repair requests shall be considered for paid repaironly.
4.1.“Registered” Device
The device that has been successfully registered under the Plan within the stipulated time period as defined in clause 3.1 above is termed as “Registered Device”.
The purchaser of the Registered Device whose name is mentioned on the original invoiceistheCustomer.Thepurchaser’sspouse,children,parentsandsiblingsorthe recipient of the Registered Device as a gift can also be the user subject to the fulfillment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.
For Extended Warranty, Maximum Benefits Value is equivalent to the original invoice value of the Registered Device. The Benefits Value at any given point of time will be calculated by subtracting the repair costs of all the subsequent repair service requests, if any, from the Invoice Value of the Registered Device.Unlimited number of Repair Requests up-to the Benefits Value or one instance of replacement of your Registered Device can be availed under the Plan.
Provided the Registered Device is handed over to Authorized Service Centre or Servify or its authorized channels in its entirety during the Repair Request Process & that the Customer has submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of the brand in India, the following conditions would be considered under the Plan:
4.4.1.1.Any mechanical or electrical breakdown/defects to the Registered Device to the extent provided by the Manufacturer’s Warranty including the cost of parts and labor for the products manufactured in India or is legally imported in India & sold through official sales channels of the brand and supported by an invoice & Manufacturer’sWarranty/Guarantee.
4.4.1.2.Any issue related to the software of the Registered Device is also covered under the Plan.
4.4.2.1.If the Plan has been purchased beyond the eligible purchase window as defined in Clause 3.1
4.4.2.2.Plan purchased and activated on a defective Device.
4.4.2.3.Costs implicitly or explicitly covered by any manufacturer’s, supplier’s or repairer’s guarantee orwarranty.
4.4.2.4.Theft or loss of theDevice
4.4.2.5.Non-operating and cosmetic defect to the Registered Device such asdefect to paintwork, product finish, dents orscratches
4.4.2.6.Any accidental or liquid or physical damages to the RegisteredDevice
4.4.2.7.Accessories or consumable item used in or with the Registered Device unless covered under a separate warrantypolicy
4.4.2.8.Normal wear and tear of items not integral to the functioning of the RegisteredDevice
4.4.2.9.Benefits under the Plan will not under any circumstances, extend to any loss or injury to a person or loss or defect to property or any incidental, contingent, special or any direct or indirect loss and consequential defects including but not limiting to losses incurred due to any delay in rendering service related to this Plan and loss of use during the period that the Registered Device is at an Authorized Service Centre and/or while awaitingparts
4.4.2.10.Defect caused by unauthorized repair, theft, burglary and accident including storm and or hurricane, abuse, misuse, sand, dust, water, negligence, malicious defect, impact, corrosion, battery leakage, animal or insect infestation orintrusion
4.4.2.11.Defect resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage orcurrent
4.4.2.12.Problems or defects not covered under the original Manufacturers’ Warranty/Guarantee
4.4.2.13.Damages to the Device due to terrorist attack, war, fire, lightning, earthquake, floods, or an act of God
4.4.2.14.Damaged Device where the serial number cannot be identified.
4.4.2.15.Damage caused due to electricity surge or an electromagnetic pulse (EMP)
4.4.2.16.Cost of any missing parts or unidentifiable damage parts
4.4.2.17.Batteries, internal or external to the RegisteredDevice
4.4.2.18.Recalls or modifications to the RegisteredDevice
4.4.2.19.Any issue related to data recovery of the Registered Device
4.4.2.20.Defects resulting from failure to follow the manufacturer’s instructions or the instructions from Servify during the term of thePlan
4.4.2.21.Use of batteries, charger and/or accessories not approved by the manufacturer, incorrect electrical leads orconnection
4.4.2.22.The cost of repairing, restoring or reconfiguringsoftware
4.4.2.23.Any consequential or incidental defects arising from the use or loss of use of the RegisteredDevice
4.4.2.24.If the Registered Device is sold by original buyer to otherparty
4.4.2.25.The Registered Device is not used in accordance with the manufacturer’s guidelines for usage of the Registered Device including but not limited to regular maintenance & up keep of the RegisteredDevice
4.4.2.26.Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Device for which the Service Contract was purchased. Batteries, internal or external to the product
4.4.2.27.Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Reception or transmission problems resulting from external causes
Servify shall not be liable in respect of loss or defect to Registered Device relating to or caused due to the following:
5.1.Loss or defect due to any experiments or tests and/or alterations resulting to any abnormal conditions of the RegisteredDevice
5.2.Loss or defect due to mechanical or electrical break down or derangement, unless such loss is not accidental defect and which is covered within the Manufacturer’s Warranty during the Plan Term of the Manufacturer’sWarranty
5.3.Penalties for delay or detention or in connection with guarantees of performance or efficiency
5.4.Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may benecessary
5.5.Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use orexposure
5.6.Servify shall not be liableif:
5.6.1.The Customer or User is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device.
5.6.2.Due to the inability of the Customer to submit either of the processing documents or supporting documents required for processing the request within 07 (seven) days of information being requested by Servify.
5.6.3.The Customer is unable to submit the Registered Device for repair at a Authorized Service Centre within 07 (seven) days from the scheduled date of the repair request or before the expiry of plan whichever is earlier
5.7.The Plan shall also not cover aloss if:
5.7.1.Repair request amount has exhausted the Benefits Value of the Registered Device
5.7.2.In any action, suit or other proceeding where Servify or its underwriting Servify(s), alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, defect or liability is not covered by this Plan, the burden of proving that such loss, destruction, defect or liability is covered shall be upon theCustomer
Instant activation: You do not need to activate the Plan. Your Device is automatically covered under the Plan for the Plan Term as defined in clause 2.
In the event of defect to the Registered Device, you (Customer) are required to:
7.1.Immediately (not later than 07 (seven) Days from the time of the defect) inform Servify through the Consumer Web Portal, Call Centre, or Authorized Service Centre, detailing the defect, and any documentary evidence of thedefect.
Submit all repair request related information/documents as mentioned in the Consumer Web Portal within 07 (seven) calendar days of raising the request or within the timelines as mentioned in the app or communicated to You by Servify
7.2.You need to share the serial number detail of the Registered Device before raising the request, failing which you will not be eligible to receive any benefits of the Enterprise Care and no claims shall be entertained against Servify in this regard.
7.3.Please note, you (Customer) will not handover the Registered Device for repairs at Authorized Service Centre (ASC) until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service centre by you (Customer) before the approval from Servify; any liabilities arising out of such actions before the in-principal approval of the request from Servify will be solely handled by you at your own expense.
8.1.Servify provides services through Pick/Drop Support (“PUDO”) Service for the Registered Device, for serviceable locations, for the rest you may visit the nearest Authorized Service Centre as indicated in the Consumer Web Portal once the approval is provided. You are required to wait until Servify confirms in writing via an e-mail or through a voice call on your registered mobile number or provides an update on the Consumer Web Portal about the status of the Repair Request and the next steps expected. Service will be performed at the Authorized Service Centre(s) after verification of the entitlement and validity of the Plan. Once you are notified & that the service is complete, you will promptly be notified via the Consumer Web Portal. The repaired device will be delivered to the address of initial pickup after completion of repair if PUDO service is availed.
8.2.If the Registered Device is replaced under this Plan, the original Device shall not be returned to the Customer and only the replaced product (“Replaced Device”) is your (Customer) property, and the benefits for the remaining period of the Plan shall expire after the replacement. Any such replacement will immediately terminate this Plan and neither Servify shall have any further obligations for the remainder of the term of this Plan. Due to technological advances, the Replaced Device may be of lower retail value than that of the original Product.
8.3.Servify reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a particular methodof service under this Plan. Service options, parts availability and response times may vary according to the city you live in.
To receive service or support under the Plan, you agree to comply with the following:
9.1.To keep the serial number of your Registered Device secure and provide the same at the time of raising any claim. If you fail to provide the serial number details as and when asked by Servify, your claim shall not be processed and under no circumstances shall Servify be liable for the claim rejection.
9.2.Provide a copy of your Registered Device’s original proof of purchase, if requested
9.3.Provide information about the reasons and causes of the defect to the Registered Device
9.4.Provide identity proof if requested to verify Customer or User of the Device on which Plan isactivated.
9.5.Respond to requests for information, including but not limited to the serial number of the Registered Device, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the defect and steps taken to avoid thedefect.
9.6.Follow instructions Servify Authorized Servify Providers (ASPs) gives you, including but not limited to refraining from sending Registered Device that is not subject to service as per the Plan and packing the Registered Device in accordance with shippinginstructions.
9.7.Make sure to backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF SERVICE SERVIFY OR THE ASP MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASPs may return your Registered Device after the service event or provide a replacement unit as the Registered Device was originally configured, subject to applicable updates. Servify or the ASPs may install latest software updates as part of hardware service that may prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device because of the Operating System update. You will be responsible for reinstalling all other software programs, data, andpasswords
9.8.Fill and submit the requested forms and the declaration as required for submitting a valid a repair request.
There is no cancellation or refund available under the Plan.
11.1.The transfer of Plan from one registered device to another device is not allowed
11.2.If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the Replaced Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the PlanTerm.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DEFECTS OR DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF, SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE CURRENT MARKET VALUE OF THE REGISTERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
13.1.Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doingso
13.2.Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonablecontrol
13.3.You (Customer) are not required to perform preventative maintenance on the Registered Device to receive service under thePlan
13.4.This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited bylaw
13.5.The Registered Device is covered for damages occurring anywhere in the world. However, the repair will be done only in India as per the processmentioned in clause 9.
13.6.In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you (Customer) andthem
13.7.Servify has security measures, which should protect your (of Customer) data against unauthorized access or disclosure as well as unlawful destruction. You (Customer) will be responsible for the instructions you (Customer) give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you (Customer) do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such assupport@servify.tech
13.8.You (Customer) agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you (Customer) agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your (of Customer) data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify,detailsofwhichareavailableonitswebsiteunderhttps://servify.in/privacy/
13.9.The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your (of Customer) and Servify’s entire understanding with respect to thePlan
13.10.Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price andterms at their discretion.
13.11.There is no informal dispute settlement process available under thisPlan
13.12.In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force andeffect
13.13.These terms and conditions shall be governed by and construed under the laws of India
13.14.These terms and conditions do not affect your statutory rights as aconsumer
13.15.Servify reserves the right, at its discretion, to change or modify, the terms of this Plan
14.1.Servify Customer Service Email ID:support@servify.tech
14.2.Servify Toll-Free Number : 1800 123 333 888 (Toll Free), All days, 9am to 9pm
Servify’s vision is to be the platform that brings together all eco-system partners to deliver consumer happiness through great after-sales service.
Copyright © 2024 Servify. All Rights Reserved