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Nokia phone insurance – 2 Year Accident and Liquid Damage Protection Plan

Terms and Conditions

Accidental Damage Protection Plan (“Plan”) for Nokia Devices

  1. The Plan
    This accidental damage protection and service is brought to you by Servify (Service Lee Technologies Pvt Ltd) and governs the support process for accidental physical and fluid damages for Nokia Mobile devices manufactured by HMD Global Oy and its subsidiary HMD Mobile India Pvt limited (“Covered Device”) through its official sales channels in India in its
original packaging. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.
  2. Plan Coverage Duration 


    1. Coverage begins on the Plan Purchase date of the Covered Device and ends on completion of Twenty four months (2 years) from date of purchase of the Plan (“Coverage Period”)
    2. This Plan can be purchased only within 15 calendar days of the original purchase of the Covered Device, and subject to the Covered Device being in its perfect working condition.
    3. To register the Plan and obtain your Plan Confirmation, and register your Covered Device for the Plan with the Activation Code sent to you and complete an activation process as mentioned in the Nokia Mobile Support App or Servify Consumer Web Portal, as instructed by Servify. The activation process must be completed within 15 calendar days of purchase of the Device
    4. The accidental damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s warranty
  3. Coverage Details
    1. Customer
      The purchaser of the Covered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Covered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Covered Device
  4. Covered Value
    Maximum Covered Value is equivalent to the current market value of the Covered Device at the time of submitting a Damage Repair Request for availing accidental damage protection as eligible under this Plan. Damage Repair Request limit is one (1) repair instance of your Covered Device, subject to the maximum eligible Coverage Value at the time of submitting a Damage Repair Request. If the repair charges are more than the Covered Value, the Customer will have the option to bear the differential price for obtaining the repair as determined by the Authorised Service Centre (“ASC”). The Customer has to pay a mandatory admin fee as mentioned below during a Damage Repair Request availed under the Plan

    Product Admin Fee
    Nokia 7.2 Rs. 750
    Nokia 3.2 Rs. 500
    Nokia C21 Plus 500
    Nokia C01 Plus  350
    Nokia C20 Plus 350
    Nokia G21 500
    Nokia C30 500
    Nokia G20 500
    Nokia G10 500
    Nokia T20 500
    Nokia G60 5G 750
    Nokia T10 500
    Nokia G11 Plus 500
    Nokia C31 500
    Nokia 5.4 500
    Nokia XR20 750
    1. Beyond Economic Repairs (BER)
      If the repair cost of the Covered Device is more than the Covered Value, then the repair request will be determined as Beyond Economic Repairs (BER). In case of BER, the Applicable eligible amount will be returned to you as settlement subject to you returning the original Covered Device along with its original accessories to Servify. The total of all benefits paid or payable under this plan while it is in force shall not exceed the original purchase price paid by the Customer for the Covered Device under this Plan
    2. Scope of Coverage
      Provided the Covered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan and have purchased the Covered Device from official sales channels of Nokia branded mobile devices in India, the following conditions would be covered If the Covered Device:

      1. Suffers accidental physical damage and/or such damage that impairs the normal usage of the Covered Device
      2. Fails to work because accidentally fluid has entered its internal circuitry, touch panel, sub board or battery, resulting into stoppage of the Covered Device
      3. Suffers damage due to:
        1. Acts of god perils, fire, lightening and explosion
        2. Damage during riot or strike
    3. Exclusions
      The Plan will not cover:

      1. Any Damage Repair Request reported within 7 days of activation of this Plan
      2. If the Plan has been purchased after 15 days from the purchase of the Device
      3. Any loss under mysterious circumstances including lost or stolen
      4. Loss due to Intentional act or wilful neglect
      5. Loss arising before or after the Covered Period
      6. Any loss or damage due to hire or loan of the Covered Device to a third party or if ownership is transferred
      7. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
      8. Consequential loss of any kind or description including wear & tear, manufacturing defects
      9. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
      10. Loss or damage covered by supplier, dealer or manufacturer’s limited warranty
      11. Any loss affecting to SIM card and any ancillary products even if Covered Device results into complete stoppage of working
      12. Damage caused by (a) a product/accessory that is not the Covered Device, (b) operating the Covered Device outside the permitted or intended uses described by HMD Global Oy, or (c) service (including upgrades and expansions) performed by anyone who is not an Authorized Service Centre (ASC) for Nokia branded mobile devices, or any failure/damage caused outside the Indian territory
      13. Covered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of HMD Global Oy, its subsidiary or any party acting on its behalf .
      14. Cosmetic damage to the Covered Device including but not limited to scratches, dents and broken plastic on ports
      15. Issues that could be resolved by upgrading software to the then current version
      16. Third-party products or their effects on or interactions with the Covered Device or the software
      17. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Covered Device
      18. Damage to, or loss of any software or data residing or recorded on the Covered Device
      19. Recovery and reinstallation of software programs and user data are not covered under this Plan
      20. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
      21. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
    4. Replacement under Warranty
      If the Covered Device is replaced under Warranty during the Coverage Period, then the replacement product is the Covered Device, with applicable terms of manufacturer’s limited warranty, and with the coverage for the remaining period of the Plan as per the terms of the Plan.
  5. Special Exclusions
    Servify and HMD Global Oy, its subsidiary or any party acting on its behalf shall not be liable in respect of loss or damage to Covered Device relating to or caused due to the following:

    1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Covered Device
    2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty
    3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
    4. Loss due to the Covered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
    5. Loss due to deterioration or wearing away or wearing out of any part of the Covered Device that is caused due to or naturally resulting from its normal use or exposure
    6. Servify and HMD Global Oy, its subsidiary or any party acting on its behalf shall not be liable for a damage repair request if:
      1. the user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Covered Device and/or
      2. Due to the inability of the Customer to submit either of the Damage Repair Request processing information or supporting documents required for processing the request
      3. The Plan shall also not cover a loss if the applicable Damage Repair Request amount has exhausted the Covered Value of the Covered Device In any action, suit or other proceeding where the Risk Underwriter alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Customer
  6. Plan Activation Process
    You are mandatorily required to activate the Plan on the Nokia Mobile Support App or Servify Consumer Web Portal, as instructed by Servify, within 15 days of the original purchase of the Device by entering the Activation Code sent to you by Servify along with any other details desired by Servify. You may get an automated communication of confirmation of activation of the Plan. Servify or HMD Global Oy, its subsidiary or any party acting on its behalf may deny any coverage or support (i) if the activation is not done as per the above requirements; (ii) if any damage or loss has occurred to the Covered Device prior to completing the mandatory activation process; or (iii) the damage has occurred within the first 7 calendar days of activating of this Plan (“Ineligible Period”)
  7. Damage Repair Request Process
    In the event of damage to the Covered Device, you (Customer) are required to:

    1. Immediately (Not later than 72 Hours from the time of the damage) inform Servify through the Nokia Mobile Support App or Servify Consumer Web Portal(https://nokia.servify.tech)
    2. Submit all claim related information/ documents as mentioned in the Nokia Mobile Support App within seven (7) calendar days of raising the claim or within the timelines as mentioned in the App or communicated to You by Servify
    3. Please note, you will not handover the Covered Device for repairs at any service centre, including at any Authorised Service Centre (ASC) for Nokia branded mobile devices until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Covered Device is handed over to a service centre by you before the Approval from Servify; any liabilities arising out of such Damage Repair Request before the in-principle Approval of the requests from Servify will be solely handled by You (Customer) at Your (Customer’s) own expense
  8. Damage Repair Request Fulfilment Process
    1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Covered Device, for serviceable locations, for the rest you may visit the nearest Authorized Service Centre for Nokia branded Mobile devices as indicated in the Nokia Mobile Support App or as otherwise instructed by Servify, once the Approval is provided. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on Servify Consumer Web Portal about the status of the Damage Repair Request and the next steps expected. Service will be performed at the Authorized Service Centres for Nokia branded mobile devices after verification of the entitlement and validity of the Plan. Once the service is complete, you will promptly be notified via the Nokia Mobile Support App & Servify Consumer Web Portal. The repaired Device will be delivered to the address of initial pickup after completion of repair. In case, the PUDO service is not available, you will have to send the dispatch on “To Pay” basis to Servify’s central service hub, details of which will be communicated to you accordingly by Servify
    2. Servify reserves the right to change the method by which they may provide repair service to you, and your Covered Device’s eligibility to receive a method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in
  9. Depreciation Matrix
    The standard depreciation matrix applicable for this Plan is as below:

    Age of the Covered Device Depreciation Applicable
    Up to 90 days from the date of purchase of the Covered Device 10% of the Invoice Value
    Between 91 days to 180 days from date of purchase of the Covered Device 20% of the Invoice Value
    Between 181 days to 365 days from date of purchase of the Covered Device 35% of the Invoice Value
    Between 366 days to 549 days from date of purchase of the Covered Device 45% of the Invoice V
    Between 550 days to 733 days from date of purchase of the Covered Device 60% of the Invoice V
  10. Your Responsibilities
    To receive service or support under the Plan, you agree to comply with the following:

    1. Provide a copy of your Covered Device’s original proof of purchase at the time of raising a
Damage Repair Request, if requested
    2. Provide information about the reasons and causes of the damage to the Covered Device.
    3. Provide identity proof if requested to verify Customer of the Plan at the time of raising a
Damage Repair Request
    4. Respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, actions taken before the Covered Device experienced the damage and steps taken to avoid the damage
    5. Follow instructions Servify gives you, including but not limited to refraining from sending Covered Device that is not subject to damage protection as per the Plan and packing the Covered Device in accordance with shipping instructions as per the Plan
    6. Make sure to backup software and data residing on the Covered Device. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE, SERVIFY OR THE ASC MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASC may return your Covered Device after the service event subject to Applicable updates. Servify or the ASC may install latest software updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the Operating System. Third party Applications installed on the Covered Device may not be compatible or work with the Covered Device because of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
    7. You will update all the new versions available for the Nokia Mobile Support App from time to time and not delete the Nokia Mobile Support App from the Covered Device, failing which the Coverage may stand invalid and you might be asked to download the Nokia Mobile Support App again, and the condition of the Covered Device may be determined at your costs before enabling your entitlement towards the coverage of the Covered Device
  11. Cancellation And Refund
    1. You can cancel the Plan within 15 (Fifteen) calendar days after purchasing it. If the Plan is purchased from an online channel, the refund request must be given accordingly to the respective online channel. If the Plan is purchased via other authorised offline channels, you may write to support@servify.tech with your purchase proof, along with the IMEI details of the Covered Device as received from the reseller the with the request for cancellation
    2. If cancellation is done within 15 (Fifteen) days from Plan purchase date, then You would be eligible for 100% refund of the Plan Fee, generally paid back to you within 7 business days of receipt of accepted cancellation request
    3. If the cancellation request is received after the expiry of 15 (Fifteen) days from the date of purchase of the Plan, there will be no refund under this Plan
    4. Additionally, once a Repair Request has been raised under the Plan, the Plan cannot be cancelled, and no refund is available irrespective of the decision on the Repair Request
    5. Servify may cancel this Plan if service parts for the Covered Device become unavailable, upon thirty (30) days’ prior written notice or through a notification within the Nokia Mobile Support App and by offering the refund for the balance period on an Applicable pro-rata basis, subject to no Repair Requests made by you prior to the date of cancellation or services availed by you from Servify. In such a scenario, the coverage of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by Servify
  12. Limitation Of Liability
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HMD Global Oy , its subsidiary or any party acting on its behalf (collectively as HMD) , SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF HMD, SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE COVERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED DEVICE OR SUPPLY OF THE SERVICE
  13. Transfer Of Plan
    The transfer of ownership of the Plan for the Covered Device from the Customer to another party will render the Plan & its Coverage null and void
  14. General Terms
    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. This Plan is offered and valid only if the Device is purchased in India and You are making a Repair Request for a Damage in India
    4. This Plan is not offered to persons who have not reached the age of 18. This Plan may not be available in all states, and is not available where prohibited by law
    5. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all the calls between you and them
    6. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as support@servify.tech or the call centre numbers mentioned below
    7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to HMD Global Oy or its affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under servify.tech/privacy/
    8. The terms of the Plan, including the original sales receipt of the Covered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    9. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
    10. Servify or HMD Global Oy- its subsidiary or any party acting on its behalf reserves the right, at its discretion, to change or modify, the terms of this Plan
    11. There is no informal dispute settlement process available under this Plan
    12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
    13. These terms and conditions shall be governed by and construed under the laws of India
    14. These terms and conditions do not affect your statutory rights as a consumer
    15. Servify reserves the right, at its discretion, to change or modify, the terms of this Plan
  15. Support Contact Details:
    1. Servify Customer Service Number: 1800 123 333 888 (Toll Free), All days, 9am to 9pm
    2. Servify Customer Service Email ID: support@servify.tech
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