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Complaints

If you have a complaint about the way this insurance cover was sold to you, please report your complaint to us on:

What to do if you have a complaint about the way a claim has been managed:

We will do everything possible to provide you with a professional and reliable service. If you would like to make a complaint, please report your complaint to us by contacting us on:

Alternatively, at any stage, you may have the right to contact the Financial Ombudsman Service who can review complaints from eligible complainants.
Further information can be found at: http://www.financial-ombudsman.org.uk/default.htm
This complaints procedure does not affect any legal right you have to take action against us.

If You wish to complain about an insurance policy purchased online You may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at the following address:
http://ec.europa.eu/consumers/odr
These procedures do not affect Your legal rights.

In the event that you are unhappy with our response to your complaint, or you have not received our response within 8 weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service, who can review complaints from ‘eligible complainants’, but you must do so within 6 months of receiving our final response. Further information can be found at: www.financial-ombudsman.org.uk The Financial Ombudsman Service exists to help resolve complaints when we have not been able to resolve matters to your satisfaction and the service they provide is free and impartial. Their contact details are as follows:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Telephone: 0800 023 4567 (calls to this number are free on mobile phones and landline) or 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers.)

Email: complaint.info@financial-ombudsman.org.uk

This complaints procedure does not affect your legal rights.